Shipping Policy
Last updated: October 29, 2026
This Shipping Policy applies to orders placed on www.loosnup.com and operated by LOOSNUP LLC.
Where We Ship
We currently ship within the United States only (including U.S. territories where carriers allow). We do not ship internationally at this time.
Shipping Costs
Subscription (Subscribe & Save) orders ship free, every delivery. One-time orders ship for $6.95 (Standard, 3 to 5 business days) or $14.95 (Express, 1 to 2 business days), shown at checkout.
Order Processing
- Orders are typically processed within 1–2 business days (Monday–Friday, excluding U.S. holidays).
- Orders placed on weekends or holidays are processed the next business day.
- You will receive a confirmation email when your order is placed and a second email with tracking once it ships.
Delivery Estimates
- Estimated delivery is typically 3–7 business days after shipment, depending on your location and carrier.
- Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or high-volume periods.
Carriers & Tracking
- We ship via major U.S. carriers (e.g., USPS, UPS, and/or other carriers). The carrier is selected based on destination and package.
- A tracking number is provided by email once your order ships. You can also view order status in your account.
Shipping Addresses
- Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address.
- We ship to residential and business addresses and, where the carrier allows, P.O. boxes and APO/FPO addresses.
- If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping may apply) or a refund of the product amount.
Subscription (Subscribe & Save) Shipments
If you are enrolled in a subscription, your order ships automatically on your renewal schedule and is billed at that time: 1 pouch every 4 weeks with a 4 Week Supply, or 3 pouches together every 12 weeks with a 12 Week Supply. You can change your shipping address, schedule, skip, pause, or cancel from your account or by emailing sleepy@loosnup.com. See our Refund, Guarantee & Subscription Policy.
Lost, Stolen, or Damaged Packages
- If tracking shows delivered but you did not receive your package, please check with neighbors/household and your local carrier, then contact us at sleepy@loosnup.com within 14 days and we will help resolve it.
- If your order arrives damaged, email sleepy@loosnup.com within 14 days with a photo of the damage and your order number, and we will send a replacement or issue a refund.
Taxes
Applicable sales tax is calculated and shown at checkout where required.
Contact
LOOSNUP LLC · 10257 3250 Rd, Hotchkiss, CO 81419 · sleepy@loosnup.com · www.loosnup.com
