Refund, Guarantee & Subscription Policy

Last updated: October 29, 2026

This policy explains refunds, our 30-Night Money-Back Guarantee, and how subscriptions work for orders on www.loosnup.com, operated by LOOSNUP LLC.

30-Night Money-Back Guarantee

We want you to love your LOOSNUP ritual. If you’re not satisfied, we offer a 30-Night Money-Back Guarantee:

  • Request a refund within 30 days of your order’s delivery date.
  • You’ll receive a full refund of the product price you paid for your first order. For a 12 Week Supply, that covers the full first delivery of 3 pouches.
  • You do not need to return the pouch. Keep or dispose of any remaining packets.
  • The guarantee is limited to one refunded pouch per customer/household.
  • To claim, email sleepy@loosnup.com with your order number and the email used to order.

How Refunds Are Issued

  • Approved refunds are issued to your original payment method, typically within 5–10 business days after approval. Your bank or card issuer may take additional time to post the credit.
  • Subscription orders ship free. Shipping charges on one-time orders are not refunded, except for damaged, defective or wrong items.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email sleepy@loosnup.com within 14 days of delivery with your order number and a photo. We will send a replacement or full refund at no cost to you.

One-Time (Non-Subscription) Orders

  • If you need to cancel or change a one-time order, contact us before it ships and we’ll do our best to accommodate.
  • Once shipped, one-time orders are covered by the 30-Night Money-Back Guarantee above.

Subscriptions (Subscribe & Save)

How it works: Choose a 4 Week Supply (1 pouch of 28 packets, $59 every 4 weeks) or a 12 Week Supply (3 pouches shipped together, $147 every 12 weeks). Your subscription ships and charges your payment method on that schedule at the then-current subscription price plus tax, until you cancel. Shipping is free on every subscription delivery. New customers get $10 off their first order only; renewals are charged at the regular subscription price.

Manage, skip, pause, or cancel, anytime:

  • Manage everything from your online account (Manage your subscription, linked in the site footer), or email sleepy@loosnup.com. You can skip a delivery, change your next delivery date, pause, resume or cancel.
  • There are no fees to cancel, skip, or pause.
  • To avoid being charged for the next shipment, make changes at least 2 days (48 hours) before your next scheduled renewal date. Changes made after an order has already processed take effect on the following cycle.

Refunds on subscription orders:

  • Your first subscription order is covered by the 30-Night Money-Back Guarantee.
  • For later renewal orders, if you forgot to cancel in time, contact us at sleepy@loosnup.com within 7 days of the charge and we’ll work with you in good faith (e.g., cancel future orders and, at our discretion, refund a recently shipped order).

Non-Refundable Situations

Except as required by law or expressly stated above, refunds are not provided for: change of mind after the guarantee window, subscription orders reported outside the timeframes above, or orders lost due to an incorrect address you provided (see the Shipping Policy).

Contact

LOOSNUP LLC · 10257 3250 Rd, Hotchkiss, CO 81419 · sleepy@loosnup.com · www.loosnup.com